This is a chat with Precision Camera regarding the repair of a JVC camera.
Chat Duration: 59m
info: Please wait for a site operator to respond.
info: You are now chatting with 'Denise'
Denise: Hello Dan, Please hold while I check your status.
Denise: We do have the repair cost of $90.95 would you like to approve that amount Dan?
Dan: The repair should be covered under the warranty.
Denise: To repair this under the manufacturer warranty we would need the purchase receipt. Do you have that available to either email or fax that to me?
Dan: It was rubber-banded around the camera along with a copy of my conversation with the JVC customer service rep and my contact information.
Denise: The product description on the proof of purchase is "Everio HD Camcorder w/40x Opt". What we received is model GZ-HM30AU.
Dan: Yes, that's the model number for that camera.
Dan: Here's a link that shows the item: http://tech.woot.com/offers/jvc-everio-hd-camcorder-w-40x-opt-1
Dan: Are you still there?
Denise: Yes, please hold
Dan: Ok, thank you.
Denise: I am still holding for a response, thank you for your patience.
Dan: Ok, thank you.
Dan: If it helps, I registered the camera with JVC on September 18th, 2012
Denise: Dan, That receipt is no acceptable according to our guidelines with JVC. We would need the model of GZ-HM30AU on the proof of purchase.
Dan: The camera's serial number is registered with JVC. Have you checked with them?
Dan: I also have the shipping confirmation from the retailer that includes my order number and the camera's information, where can I forward the email?
Denise: Please contact JVC directly, their phone is 800-537-5722 or 800-252-5722. We have guidelines from JVC and we MUST have the model on the proof of purchase.
Denise: Yes, if you have a store name a model number and a date of purchase that you can forward that would be acceptable.
Dan: Ok, what email address may I send it to?
Denise: [redacted] pls put the tag number on the subject line.
Dan: Ok, I sent the email
Dan: The date, model number, description, retailer name and order number are all included.
Denise: I did receive it please hold for one more moment, thank you.
Dan: Ok, thank you.
Denise: We need the invoice that would have shipped with the unit, showing the DOP, (ate of purchase) and the DOLLAR AMOUNT and item description
Dan: You already have that invoice.
Dan: I included it with the camera.
Dan: If you don't have it with you, I can forward that email as well.
Denise: please do, we are now checking with the registration department.
Dan: Ok, just a moment.
Dan: I sent it.
Denise: Please hold.
Denise: Dan, yes that is finally acceptable thank you very much. Just a reminder that this unit has a 30 day full warranty and 90 day parts.... nothing after 3 months for JVC refurbished units.
Denise:
Dan: Yes
Dan: Thank you for your help sorting this out.
Denise: Thank you Dan. It should complete in approximately 10-14 business days. Please feel free to call or chatagain :)
Dan: Ok, and since it's been less than 30 days, both parts and labor are covered correct?
Denise: correct. I will keep an eye on the repair for you and contact you if there are any issues that arise.
Dan: Thank you Denise. Have a good day
Denise: You also.
info: Your chat transcript will be sent to your email address at the end of your chat.
Dan: Goodbye
Chat Duration: 59m
info: Please wait for a site operator to respond.
info: You are now chatting with 'Denise'
Denise: Hello Dan, Please hold while I check your status.
Dan: Hi Denise, thanks
Denise: We do have the repair cost of $90.95 would you like to approve that amount Dan?
Dan: The repair should be covered under the warranty.
Denise: To repair this under the manufacturer warranty we would need the purchase receipt. Do you have that available to either email or fax that to me?
Dan: I included it with the camera.
Dan: It was rubber-banded around the camera along with a copy of my conversation with the JVC customer service rep and my contact information.
Denise: The product description on the proof of purchase is "Everio HD Camcorder w/40x Opt". What we received is model GZ-HM30AU.
Dan: Yes, that's the model number for that camera.
Dan: Here's a link that shows the item: http://tech.woot.com/offers/jvc-everio-hd-camcorder-w-40x-opt-1
Dan: Are you still there?
Denise: Yes, please hold
Dan: Ok, thank you.
Denise: I am still holding for a response, thank you for your patience.
Dan: Ok, thank you.
Dan: If it helps, I registered the camera with JVC on September 18th, 2012
Denise: Dan, That receipt is no acceptable according to our guidelines with JVC. We would need the model of GZ-HM30AU on the proof of purchase.
Dan: The camera's serial number is registered with JVC. Have you checked with them?
Dan: I also have the shipping confirmation from the retailer that includes my order number and the camera's information, where can I forward the email?
Denise: Please contact JVC directly, their phone is 800-537-5722 or 800-252-5722. We have guidelines from JVC and we MUST have the model on the proof of purchase.
Denise: Yes, if you have a store name a model number and a date of purchase that you can forward that would be acceptable.
Dan: Ok, what email address may I send it to?
Denise: [redacted] pls put the tag number on the subject line.
Dan: Ok, I sent the email
Dan: The date, model number, description, retailer name and order number are all included.
Denise: I did receive it please hold for one more moment, thank you.
Dan: Ok, thank you.
Denise: We need the invoice that would have shipped with the unit, showing the DOP, (ate of purchase) and the DOLLAR AMOUNT and item description
Dan: You already have that invoice.
Dan: I included it with the camera.
Dan: If you don't have it with you, I can forward that email as well.
Denise: please do, we are now checking with the registration department.
Dan: Ok, just a moment.
Dan: I sent it.
Denise: Please hold.
Denise: Dan, yes that is finally acceptable thank you very much. Just a reminder that this unit has a 30 day full warranty and 90 day parts.... nothing after 3 months for JVC refurbished units.
Denise:
Dan: Yes
Dan: Thank you for your help sorting this out.
Denise: Thank you Dan. It should complete in approximately 10-14 business days. Please feel free to call or chatagain :)
Dan: Ok, and since it's been less than 30 days, both parts and labor are covered correct?
Denise: correct. I will keep an eye on the repair for you and contact you if there are any issues that arise.
Dan: Thank you Denise. Have a good day
Denise: You also.
info: Your chat transcript will be sent to your email address at the end of your chat.
Dan: Goodbye
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